An ability to multitask will prove vital, as you will have to switch between multiple systems while helping customers and also switch channels frequently – from the phone to email, for example.Empathy is important as you may be handling contacts from customers in difficult situations, so having natural empathy makes it much easier to build rapport with these customers.Good communication skills, especially listening, as that will allow you to ask better, more relevant, questions of customers. The top three skills that recruiters tend to look for in a Call Centre Agent are:
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